Payment&Delivery
TERMS:
Our goods are hand-made, which means that we can produce goods for you according to your wishes. Contact us and ask what changes you would like to make, we can offer alternative colors and sizes. There may also be slight differences between the product and the photo in weaving, shape or color.
DELIVERY WITHIN UKRAINE:
Delivery within Ukraine is carried out by «Nova Poshta» service. The cost of service is free.
WORLDWIDE DELIVERY:
We ship worldwide. International deliveries are carried out by FedEx, UPS or DHL Express.
We ship worldwide. International deliveries are carried out by FedEx, UPS or DHL Express.
Please note that the shipment will be carried out from Ukraine. Import duties and taxes are not included in the price at checkout. We are not liable for any local taxes, which must be paid according to the destination country’s legislation. Please check with your country’s customs office to determine these costs.
Please contact us to specify where your order will be shipped from. We do not deliver goods to russia and belarus.
RETURNS:
You have 14 days to return or exchange the item(s) after receiving your order. In case of return or exchange, goods must remain in their original state with tags on and be in the same package as received.
We will refund or exchange in 3 weeks after we receive the returned items. Shipping cost at your expense.
Get in touch with our Customer Support team at littlebighearts.shop@gmail.com to return or exchange the goods.
Taxes paid are not refundable.
PAYMENT:
Our payment system is FONDY. We accept Visa and Mastercard and guarantee the security and anonymity of your data.
If you have any questions, please contact us: littlebighearts.shop@gmail.com or +38 097 851 05 87 (WHATSAPP, TELEGRAM, VIBER).